Privacy Policy
EveryReply · everyreply.ai
EveryReply is a service of Lodo Marketing, LLC, a Utah limited liability company.
Effective date: October 28, 2026
EveryReply provides Google review response and reputation management services, including a free Google Review Audit. This policy explains what information we collect, how we use it, and the choices you have. We keep it in plain language on purpose.
The short version
We collect what you give us through our forms, what Stripe shares with us when you subscribe, and publicly available Google review data about businesses we audit. We use it to deliver the service. We do not sell your information, we do not run advertising trackers on our site, and the only cookie we set is a sign-in cookie for our own staff.
Information you give us
Audit requests. When you request a free Google Review Audit, we collect your business name, city, work email address, any notes you add, and optionally a link to your Google Maps listing. We also record the network address the request came from, which we use to prevent abuse of the form.
Contact messages. When you use our contact form, we collect your name, email address, your business name if you include it, and your message.
Subscriptions. When you subscribe, checkout is handled by Stripe, our payment processor. Stripe collects your payment details directly. We never see or store your card number. Stripe shares with us your name, email address, subscription plan, and billing status so we can provide the service.
Service setup. When you become a customer, you may grant us access to your Google Business Profile so we can respond to reviews on your behalf. We collect the information needed to do that work, such as your business profile details and your preferences about voice and approvals.
Information we collect from public sources
To produce an audit, we gather publicly available information about the audited business from Google, including its listing details and public customer reviews (review text, star ratings, reviewer display names, dates, and whether the owner replied). We collect this through established data providers. This is the same information anyone can see on Google Maps. We also gather the same public information about nearby businesses in the same category for comparison.
How we use information
- To produce and deliver the audit you requested
- To provide the subscription service, including drafting and posting review responses with approval
- To respond when you contact us
- To bill subscriptions and manage accounts, through Stripe
- To protect the service from abuse, including rate limiting
- To meet legal obligations
We do not sell or rent personal information. We do not use your information for third-party advertising.
Who processes information for us
We use a small set of service providers, each for a specific job:
- Cloudflare hosts our website and stores our data
- Stripe processes payments and manages subscriptions
- Resend delivers our email
- Google Workspace runs our mailbox and internal documents, including our correspondence with you
- Anthropic provides the AI system that helps draft audit copy and review responses; review text and business statistics are processed for that purpose
- Outscraper retrieves publicly available Google review data
- Google provides business listing data, and, for customers, the Business Profile tools we use to post responses
Each provider receives only what it needs to do its job.
Cookies
Our public website sets no advertising or analytics cookies. The only cookie we use is a sign-in cookie for EveryReply staff accessing our internal tools. Stripe sets its own cookies on its checkout and billing pages, covered by Stripe's privacy policy.
If you request an audit, we send you emails about that audit. If you subscribe, we send service and billing emails. You can ask us to stop any non-essential email by replying to it or writing to hello@everyreply.ai.
Retention
We keep audit requests, audits, and customer records while they are useful for providing the service and meeting our obligations, and we delete or anonymize them when they are not. You can request deletion at any time (see Your choices).
Your choices
You can ask us to access, correct, or delete the personal information we hold about you by emailing hello@everyreply.ai. We will respond within 30 days. If you are a customer, some information must be kept while your subscription is active or where the law requires it, such as billing records.
Security
Information is encrypted in transit. Access to our internal tools is restricted and protected. Payment details are handled entirely by Stripe, which is PCI-DSS certified. No system is perfectly secure, but we limit what we collect, which limits what could ever be exposed.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes
If we change this policy, we will post the new version here with a new effective date. Material changes will be noted on this page.
Contact
EveryReply, a service of Lodo Marketing, LLC · Questions about this policy or your information: hello@everyreply.ai