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Terms of Service

EveryReply · everyreply.ai

Effective date: October 28, 2026. Last updated: November 9, 2026.

These terms govern your use of the EveryReply website and services. By requesting an audit, subscribing, or using the site, you agree to them. "We" and "us" mean Lodo Marketing, LLC, a Utah limited liability company, doing business as EveryReply. "You" means the person or business using the services.

1. What we provide

EveryReply is a professional review response and reputation management service. Depending on your plan, we monitor the Google reviews of your business, draft responses in your voice, post them under the approval settings you choose, escalate negative reviews, and provide related reporting and profile management. We also offer a free Google Review Audit: a one-time analysis of your public review presence.

2. The free audit

The audit is free, carries no obligation, and is based on publicly available Google data and data from third-party providers at the time it is prepared. It is provided for information only. We review each audit before sending it, but we do not guarantee that third-party data is complete or current.

3. Your account and your authority

To use the paid service you must be authorized to act for the business, including the authority to grant us access to its Google Business Profile and to approve responses posted in its name. You appoint us as your authorized agent for responding to reviews under the access you grant. You can withdraw that access at any time, which ends our ability to post on your behalf.

4. Our response standard

We commit to responding to new Google reviews within 24 hours, weekends included, for plans that include review response. Posting depends on access you control and on Google's systems operating normally; time waiting on your approvals, your access, or a Google outage does not count against the standard. If we repeatedly miss it, your remedy is to cancel under section 6, and we would not blame you.

5. What we never do

We never write or post fake customer reviews. We never gate, incentivize, or suppress reviews in violation of Google's policies or the law, and you agree not to ask us to. We only post owner responses, with approval, under access granted by you. If you ask for something that violates Google's policies, the FTC's rules on endorsements, or the law, we will decline, and repeated requests are grounds for us to end the service.

6. Plans, billing, and cancellation

Plans are billed monthly in advance through Stripe at the prices shown at checkout. Subscriptions renew automatically each month. You can cancel at any time: cancel in the billing portal or email us. Your plan stays active through the end of the period you have already paid for, and you will not be charged again. We do not offer partial-month refunds. We may change plan pricing with at least 30 days notice; changes apply from your next billing period.

7. What you own, what we own

Your business information, your brand, and your Google Business Profile are yours. Responses we draft for you become yours once posted or delivered to you. The EveryReply site, audit format, software, and materials are ours, and no rights in them transfer to you.

8. Accuracy and results

We work from public data and third-party sources, which can lag or contain errors. Review scores, ratings, and customer behavior are controlled by Google and the public, not by us. We do not guarantee rating increases, review volume, search placement, or any specific business outcome. Statistics we cite in our materials are attributed to their sources.

9. Disclaimers

The services are provided as is. To the fullest extent permitted by law, we disclaim all warranties not expressly stated here, including implied warranties of merchantability and fitness for a particular purpose. We are not affiliated with or endorsed by Google.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or lost profits. Our total liability for all claims arising out of the services is limited to the amounts you paid us in the three months before the claim arose, or 100 dollars for users of the free audit. Nothing in these terms limits liability that cannot be limited by law.

11. Ending the service

You can cancel as described in section 6. We may suspend or end the service for non-payment, for violation of these terms, or if providing the service becomes unlawful or impracticable; if we end it without cause, we will refund the unused portion of your current billing period. Sections 7 through 13 survive the end of the service.

12. Changes to these terms

We may update these terms. If a change is material, we will give notice on this page or by email at least 30 days before it takes effect. Continuing to use the service after that date means you accept the change.

13. Law and disputes

These terms are governed by the laws of the State of Utah. Disputes will be resolved in the state or federal courts located in Utah, and both parties consent to that venue. Before filing anything, each party agrees to try to resolve the dispute by contacting the other first.

Contact

EveryReply, a service of Lodo Marketing, LLC · hello@everyreply.ai